Return Policy

  1. Goods purchased can be returned within 14 days – art.º 10º do Decreto-Lei n.º 24/2014, de 14 de fevereiro.

  2. The process of cancellation and return is simple, the User must contact NATUREZA OPTICA beforehand through the mail and subsequently return the goods to the logistics center of NATUREZA ÓPTICA at:  Rua de Cunha Junior, 69B – 1.3, 4250-186 Porto.

  3. Products sold by NATUREZA ÓPTICA have a guarantee against production defects for a period described in n.º 1 art.º 10º do Decreto-Lei n.º 24/2014, de 14 de fevereiro

  4. NATUREZA ÓPTICA does not accept any return shipped with postage or payback, only in cases where it is a quality control failure or shipping error, otherwise the costs of return are due to the cost of the User;

  5. The returned products must be in a condition to sell, that is, in the same state as they reached the User, without any anomaly or damage.

  6. Wherever possible the return must be made by the same payment method, but if it is not possible, the user must present proof of payment and account or card title, in order to make the return by Bank Transfer.

  7. The COMPANY undertakes to reimburse the User within a maximum period of 30 days.

  8. If the value resulting from the exchange of products of an order is lower or higher than the initial value of the order, the conditions of correctness, will be indicated by the COMPANY.